Caleb was professional and knowledgeable. I have a door person for the duration. Five stars ⭐️
Gay Suzanne Polk (Suz)
05/11/2024
Micheal just came out and fixed our garage after our house had been hit by a tornado! They even scheduled an appointment for me at 11 pm!! What a great company that had been there for me like a champ!! Every time!!! I love these guys and I will never leave!
Jana Gonzales
05/10/2024
Prospero from Precision Garage Doors replaced our garage door, motor, and all other parts. He was prompt, professional, knowledgeable, helpful and friendly. He not only went over the instructions I might need for the new door but also helped me set the opening function on my devices. I am beyond pleased and would highly recommend both repairman and company.
Sharon Watkins
05/10/2024
irka helms
05/10/2024
Landon worked hard for hours and did an excellent job installing our new garage door. The door looks and works great! I’m very happy to recommend this company and Landon who’s a friendly and skilled technician. Thanks again!
Claude F.
05/09/2024
Great job Steven Michael! Spent the whole day redoing 3 very heavy doors with a new system. Worked around an antique truck that we couldn't move. New system works quiet and flawless!
Patrick Fox
05/09/2024
Sandra Buskey
05/08/2024
I am so happy that I made an appointment with Precision Garage Door of Austin. We are at the beginning stage, but just the free consultation with Billy was a breath of fresh air. Learning that the builder did not install the garage door correctly and the issues we have been having with it is not user error was validating. The kind free help to get our garage door down was a nice bit of customer service for a free consultation. I haven't run across this with other vendors so I am very excited to hire them to correct our garage door problem. Consider this phase one of the review. More to come.
Doreen Sims
05/07/2024
Michael was outstanding in resolving our garage door issue and offering long term advice for safety and longevity of our repair. He was on time and extremely courteous!
Family GMAIL
05/06/2024
Laura Perlman
05/06/2024
Excellent service, prompt, cleaned up, and on Sunday afternoon.
Rob Strong
05/06/2024
Jon smetana
05/06/2024
Phil Belfrage for precision garage door of Austin showed up and evaluated my problem and then worked out a cost that I was comfortable with and repaired my door in a quick, professional manner. he said explainer all my options in clear manner and then we came up with the best solution for me. Thanks Phil. I would recommend Precision. They were at my house within a couple of hours calling them and setting up the same day service.
Kacey P.
05/06/2024
Michael with Precision did a great job fixing my garage door quickly and professionally! I appreciated his patience explaining everything to me so I could make an informed choice. All in all, working with Precision and Michael was a great choice!
Jovita Pardo
05/04/2024
Brian and Josh kept us informed as to when they would arrive. They were very professional and did a great job. Went over the remotes and everything and cleaned up their work.
Fred Mantooth
05/01/2024
Online scheduling. Very professional. Courteous. Explained everything well.
Brett Cantrell
04/29/2024
Caleb was extremely knowledgeable and got my garage door fixed quickly and efficiently. Precision was able to have him at my house within an hour of me calling too!
David Wallach
04/28/2024
On time, skilled, thorough, and the door looks beautiful! Very pleased with the communication and the service.
Lynne Danisio
04/27/2024
Alex Kalish
04/27/2024
Professionalism from beginning to end, from Billy the salesman to the scheduling, to the final installation.
Lee Holcombe
04/26/2024
We have used Precision for years for all our garage door needs. Today, they replaced our 27 yr old door for an insulated one. Easy peasy. Highly recommend Precision.
Laura Hewett
04/26/2024
Hit the garage with my car. The service man came out and explained he could not fix the issue due to the proprietary method originally used. He actually recommended another place to call. He stayed while I call them and told me what to say. He was super nice and guided me through what I should do. Then he waived the 75 service fee for coming out and did not charge me. He was super helpful and knowledgeable. What a great service technician. I would hire this company anytime.
R. M.
04/25/2024
John Phillip Osborne, Sr.
04/25/2024
Shane did a great job! Fast and friendly. He had everything I needed in his work van. The price was good too.
Timothy S.
04/25/2024
I ran into my garage door and technician Caleb was quick to come out and realign the garage door. Caleb demonstrated professionalism, courtesy, and knowledgeable. I highly recommend Precision Garage Door for any of your repair needs.
refugio pena
04/25/2024
Caleb, as usual was fantastic. He completely explained what was going on and how he was going to fix it. He swapped out the part and that was that.
thomas lyons
04/24/2024
Brian was excellent service guy who gave an estimate on the work
Benito Martinez
04/24/2024
I love this company. They are very professional, easy and quick appointments. The technicians are very through, provide options with our budget and problems are solved with knowledge and timely manner. I have used them a few times. I highly recommend them.
Venus Rouhani
04/24/2024
I had a spring and cable break on a Sunday afternoon. Precession was easy to book an appointment with and they were on site by 9am Monday. As part of my confirmation I received a link that shared a bio and picture of my technician. It was comforting to know they take pride in who the send to you. Shane got right to work and gave me three options of service and the cost. I did end up choosing the most expensive and comprehensive fix, but the prices were reasonable from what I remember the last time I had a similar issue. Shane walked through the repair and gave me some tips on how to prolong the life of my garages door opener and simple things to do to keep the wheels and pulleys working smooth. I will use them again when my other spring breaks on my second door.
Chris Nolan
04/23/2024
The service was fast and professional and they delivered everything I needed promptly! Highly recommended.
Donald Church
04/22/2024
Randall Butler
04/22/2024
Isaiah did an outstanding job repairing my garage door! Professional service and top-notch quality. Highly recommend his expertise.
Chris Fuller
04/21/2024
Isaiah was very professional and polite. He did a great job!!
Shannon Morris
04/21/2024
Isaiah did an outstanding job repairing my garage door! Professional service and top-notch quality. Highly recommend his expertise.
Christopher F.
04/21/2024
Patrick did an amazing job. He was early and completed the job in no time. He explained everything that needed to be done and all the options available. I would highly recommend Precision Garage Door for any repairs.
Amy Luna
04/21/2024
Well, in a nutshell, my garage door malfunctioned. It appeared one or more cables broke and the door jammed halfway down and would not move. The original installer would not return calls, texts, voice mails... crickets. After waiting two days (with my truck stuck inside the garage), I called Precision Garage Door and scheduled an appointment. What started out as an awful experience turned out amazing. Wes Newkirk was the technician they sent out. He was professional, personable, funny, and took the time to not only listen to what I had to say, but gave detailed explanations to my questions. I need to stress here...at no time did he ever try to upsell me on any additional work. He answered my questions about certain things and only provided quotes upon request. Wes then got the door fixed in record time with the upgrades I had requested. It was then discovered that the opener operating unit (A Genie Jack-Shaft) was in a word...deceased. Many attempts were made by Wes to revive it, but to no avail. Wes suggested multiple times that it might be in my best interest to try contacting the original installer. Seeing that the Genie unit was only 18 months old, it might still have some warranty left and I could save some money. I had no desire to speak to the original installer at this point. His no contact to my calls/texts was proof that having him come back was not worth any money I might save. I was obviously not important to him as a customer. Wes and I discussed a new opener and he got me a quote for a Lift Master Jack-shaft and we finalized the details. Precision's office personnel (Karen, I believe) got my follow up appointment scheduled within five minutes of Wes leaving. He was back in a couple of days with the new opener and another technician (Jeremy). They got the old opener removed, had the new one installed and even put in a keypad for me as a last minute request...and it was all done a very expeditious manner. I highly recommend Wes, Jeremy, Karen, and everyone at Precision. Great folks to work with, reliable, professional, and worth every penny I paid for service and peace of mind.
Mary Gibson
04/21/2024
Well, in a nutshell, my garage door malfunctioned. It appeared one or more cables broke and the door jammed halfway down and would not move. The original installer would not return calls, texts, voice mails... crickets. After waiting two days (with my truck stuck inside the garage), I called Precision Garage Door and scheduled an appointment. What started out as an awful experience turned out amazing. Wes Newkirk was the technician they sent out. He was professional, personable, funny, and took the time to not only listen to what I had to say, but gave detailed explanations to my questions. I need to stress here...at no time did he ever try to upsell me on any additional work. He answered my questions about certain things and only provided quotes upon request. Wes then got the door fixed in record time with the upgrades I had requested. It was then discovered that the opener operating unit (A Genie Jack-Shaft) was in a word...deceased. Many attempts were made by Wes to revive it, but to no avail. Wes suggested multiple times that it might be in my best interest to try contacting the original installer. Seeing that the Genie unit was only 18 months old, it might still have some warranty left and I could save some money. I had no desire to speak to the original installer at this point. His no contact to my calls/texts was proof that having him come back was not worth any money I might save. I was obviously not important to him as a customer. Wes and I discussed a new opener and he got me a quote for a Lift Master Jack-shaft and we finalized the details. Precision's office personnel (Karen, I believe) got my follow up appointment scheduled within five minutes of Wes leaving. He was back in a couple of days with the new opener and another technician (Jeremy). They got the old opener removed, had the new one installed and even put in a keypad for me as a last minute request...and it was all done a very expeditious manner. I highly recommend Wes, Jeremy, Karen, and everyone at Precision. Great folks to work with, reliable, professional, and worth every penny I paid for service and peace of mind.
Mary Cate (MCD)
04/21/2024
Everything went well. Caleb was very knowledgeable and helpful; not at all pushy.
Rebecca Linton
04/20/2024
I had a garage door replacement project that was in the planning process for over eighteen months and Precision Garage Door of Austin was extremely patient and professional with me, checking in periodically, but not too much, answering all of my questions and providing all the info I needed in order to make the final decision to purchase. Purchasing and ordering process went smooth, as expectations and timelines were communicated clearly throughout the experience. Thanks to Billy of the door design team and Karen in the office for all their help with this. In my experience, very few multi-thousand dollar projects go off completely without a hitch. What's important is how the issue is addressed. General Manager Sean Lynch and his team did not disappoint. Technician Isiah was awesome through his professionalism, flexibility, and patience as we navigated a few bumps along the way; but it got done; this customer's expectations were met, and Precision Garage Door of Austin truly provided that valued customer experience. A huge thanks to Sean and his team. I would definitely recommend this company for your garage door needs.
Lucas Y.
04/20/2024
Nick was very knowledgeable of our problem and came up with a solution that we could afford. Nick is very easy to work with and trust
Cha Cha
04/20/2024
Arrived on time. Thorough diagnosis. Fair price. Will def use again.
papa J
04/20/2024
Arrived on time, installation completed on time and Jeremy explained all the functions. Very pleasant experience.
Gary Sterle
04/20/2024
My garage door malfunctioned. There were broken cables and the door was jammed half open. The original installer would not return calls, texts, voice mails. After waiting two days (with my truck stuck inside the garage), I called Precision Garage Door and scheduled an appointment. ********************* was the technician they sent out. He was professional, personable, funny, and took the time to not only listen to what I had to say, but gave detailed explanations to my questions. I need to stress here...at no time did he ever try to upsell me on any additional work. He answered my questions about certain things and only provided quotes upon request. *** then got the door fixed in record time with the upgrades I had requested. It was then discovered that the opener itself (A Genie ************ was in a word...deceased. Many attempts were made by *** to revive it, but to no avail. *** suggested multiple times that it might be in my best interest to try contacting the original installer since the Genie unit was only 18 months old; it might still have some warranty left and I could save some money. I had no desire to speak to the original installer at this point. His no contact to my calls/texts was proof that having him come back was not worth any money I might save. He obviously did not need my business. *** and I discussed a new opener and he got me a quote for a Lift Master ****-shaft and we finalized the details. Precision's office personnel (*****, I believe) got my follow up appointment scheduled within five minutes of *** leaving. He was back in a couple of days with the new opener and another technician (******). They got the old opener removed, had the new one installed and even put in a keypad for me as a last minute request...and it was all done a very expeditious manner. I highly recommend *********************, and everyone at Precision. Great folks to work with, reliable, professional, and worth every ***** I paid for service and peace of mind.
Mary G
04/20/2024
Phil was great! Scheduling process was easy, they arrived when they said they would (a little before), let me know they were coming and walked us through all of our options. No pressure sales. This was a great experience overall and we will absolutely use them again.
Patricia Piper
04/20/2024
Everything went well. Caleb was very knowledgeable and helpful; not at all pushy.
Anonymous Author
04/20/2024
Wes arrived early. I did not really see him do anything, but the garage door opened when he tried it. He explained what the problem was and how to fix it. He also told me the sensor shoud have 1 green & 1 red light. He offered to have the call cancelled, but I asked him to do a service call. Which he did and also gave me two documents showing what it would cost to repair my door and what it would cost to replace it. I would not hesitate to recommend him.
Sam Eleanor
04/20/2024
I have a wonderful new garage door! And it's unbelievably quiet too. Patrick and his guys were great. Would highly recommend!
Mercy Lawler
04/19/2024
I have a beautiful new garage door now and I can't believe how quiet it is. Patrick was so helpful with everything. I would highly recommend these guys!
Mercy L.
04/19/2024
Garage doors look amazing. Mickey was very professional and did such a great job. Best experience!
Melissa Homan
04/17/2024
Ronald Strauss
04/17/2024