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Garage Door Repair Reviews in Round Rock / Pflugerville Area, TX (Page 7)

Precision Garage Door of Austin, TX
has received 286 reviews, averaging 4.96 Stars:
1 2 3 4 5
Review:

Wow, great experience! Jeremy Malek did an outstanding job. I felt the price for a "not so ordinary repair" was reasonable. Thanks for getting to me so fast and getting my new car back in the AC garage out of our 100 degree weather! This is now my go to company for all my garage door needs.

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Installation and replacement was efficient. Courteous, professional and prompt! Highly recommended!

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A Response from: Brandon Falone, President

Thank you for the great review! We are pleased to hear your experience with our team was so positive! Thank you for choosing Precision.

Service Provided:
General Service

Review:

These guys are as shady as they come. Shame on me for not listening to all the negative reviews about this company. When they arrived (to try and figure out why the door was taking longer than usual to open/close), they immediately wanted to sell me a new garage door for $5k. When I said no, they tried to sell me new springs, rollers, etc for $3k. After that, the tension bar for $2k. It finally came down to around $1,300 for just the bar itself. When I said that was still to high, they charged me $75.00 and left. They don't even provide military discounts for the service charge. To any Veterans who are thinking about using this company, as a United States Marine, please take me at my word, stay clear of this company. There goal, at a minimum, is to get that $75.00 estimate fee from you (after trying to sell you crap you don't even need, like a new garage door when the issue is a spring)! And, to the owner of Precision door, you should be ashamed of yourself but after reading so many negative reviews about you and your company, clearly, you're not. Don't bother responding with, "our prices are higher because we're better, blah blah blah." It will fall upon deaf ears. UPDATE: We had another company come out and they replaced the Tension tube, springs, bearings, plate, sensors, and recalibrated the entire system for $300 less than what Precision Garage Door of Austin quoted. Furthermore, they didn't even charge a $75.00 service fee to come out. I'm going to see if they are okay with me posting their company name within this post. If so, I will update it. Bottom line, there are still plenty of honest companies who don't put profits over people, it just so happens that Precision Garage Door of Austin isn't one of them.

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A Response from: Brandon Falone, President

James, were truly sorry to hear about your experience. We strive for transparency and value in our services. Your feedback is important to us, and well use it to improve. I called and left a voicemail. I would like to discuss this matter if you could please call (512)-333-1001extension 7111.

Service Provided:
General Service

Review:

We had both of our garage doors replaced, a single wide and a double wide. The Precision Garage Door technician, Isaiah, was very professional and courteous. I was impressed with his whole demeanor. Throughout the process from the initial inspection to the completion, we received ongoing texts to advise us where we were in the process. All in all, we would highly recommend their services, whenever you have issues with your garage doors.

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Service Provided:
General Service

1 2 3 4 5
Date: 08/19/2024
New Doors
Leander, TX
Review:

Caleb was most excellent. Arrived on time. Explained what I needed done. Then did very thorough work. Caleb was also super friendly.

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
New Doors

Review:

My garage door was knocked off track on a Sunday afternoon and I couldn't get car out of garage. Phil arrived earlier than committed and did an excellent job of repairing the door and tensioning and adjusting it. I was very pleased with Phil and his professional repair job.

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

The technician, Jeremy, came on time and did a thorough job. He was competent, courteous, and quality oriented.

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Arrived within the scheduled time. Friendly, efficient,knowledgeable technician. Answered all my questions about product and process.

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Thank you Phil from Precision Garage for an excellent repair job!

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Professional and knowledgeable technician, friendly and efficient call center person. I will definitely use them again

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

-

A Response from: Brandon Falone, President

Thank you for the great rating! We appreciate your business!

Service Provided:
New Doors

Review:

The phone call for our appointment was cordial and simple. Phil, the technician was on time, courteous, patient and informed.

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Nick S was Awesome and very knowledgeable with experience and got the job done in great timing . Will recommend to my family and friends

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

The experience was good. I have no complains. Thank you

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A Response from: Brandon Falone, President

Thank you for the great rating! We appreciate your business!

Service Provided:
General Service

Review:

Great service, quick and courteous by Patrick Day. No waiting days on end to come. In fact, came the same day. Showed up at the appointed times and called in advance of arrival. Patrick was well trained and very knowledgeable about his service work. He corrected the door by way of new springs and rollers to rebalance it. Ultimately replaced a 25 yr. old motor/rail unit that had also gone bad. A bit expensive but good products and service.

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

The tech let me know everything that he was going to do. Had good communication. Made sure I knew how to work the garage. The garage looks great. Prospero was nice and professional.

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Wes over at Precision was awesome. Quick, informative, professional, and personable. Highly recommend for any garage needs.

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Nikolas Sager was my technician and did a fantastic job. He was very friendly and did a complete inspection of the door to see if anything else was worn or about to fail. Great company and I will be calling them if anything goes wrong in the future.

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Mr. Sager is a very knowledgeable person. He knows what he's doing. Great Job!!!

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

I had great experience with Technician Patrick Day. He was right on time, very polite and very knowledgeable of the job I needed done. He explained the parts and job cost and gave me options. He did the job very carefully and safely. I would highly recommend Precision Garage Door if you are needing work done.

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
New Doors

Review:

If you've ever wondered what it's like to have a garage door that opens smoothly instead of sounding like a banshee wailing in the night, look no further than Precision Garage Door service! When my garage door decided to retire without notice, I called in the cavalry. Enter Jeremy, the technician extraordinaire. First off, Jeremy was an absolute delight. He arrived on time, which is more than I can say for some of my friends. He greeted me with a smile and a toolbox that looked like it could solve world peace. Within minutes, he diagnosed the problem like a garage door whisperer. But here's the kicker: Jeremy didn't poop in my bathroom. That's right, folks. In a world where you can't always count on much, you can count on Jeremy to keep your porcelain throne unvisited. A true professional! He replaced my garage door with the finesse of a surgeon and the speed of a caffeinated squirrel. Now, my garage door opens and closes with the grace of a ballerina, and my neighbors no longer think I'm operating heavy machinery at odd hours. In summary, if you need your garage door fixed, call Precision Garage Door and ask for Jeremy. He'll fix your door, brighten your day, and leave your bathroom as pristine as he found it. Five stars, hands down!

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A Response from: Brandon Falone, President

Thank you very much for taking the time to share such a great review with us! We are so happy to hear that Jeremy provided you with excellent and timely service. We appreciate your business!

Service Provided:
General Service

Review:

Prospero was wonderful. He did a great job installing the garage door. He had to come back a few weeks later because the door arrived with a cracked window pane. At the initial install he made sure I was aware and reassured me this would be handled promptly. Very impressed with Precision Garage Door and would recommend them to anyone looking for a new door.

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

I have nothing but great things to say about Isaiah and the Precision Garage Door folks. When I asked for an estimate, Isaiah came out and gave me three new door choices, and also gave me a handle full of "just fix it" options. I chose the middle level new door, they coordinated and install data and they took out the old door a lift and replaced it all in 3 hours. Left no mess, and gave me a briefing on how to keep the door working great. It's silent, and no more lifting the door by hand. Professional and courteous! Definitely 5 stars!

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

My interaction with Patrick was as good as it can get. He was extremely knowledgeable, professional, and kind. I highly recommend Precision!

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

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A Response from: Brandon Falone, President

Thank you for taking the time to leave Precision Garage Door of Austin (Dripping Springs) a great rating!

Service Provided:
New Doors

Review:

Called Precision Garage Door after accidentally backing into our garage door; after which the door would not open or close. Their service technician (Joshua) was at our home within a couple hours. Joshua did a thorough evaluation of the damage and quickly found that the cable on the right-side of the garage door had been displaced and that is why the door did not open or close properly. Joshua quickly disconnected the garage door from the Liftmaster door opener, released the cable from the bottom of the garage door, reloaded the cable onto the pulley, and then reattached the cable to the bottom of the garage door. After reconnecting the garage door to the door opener, the garage door opened and closed perfectly. Joshua was great! He was very thorough, professional, and customer focused. Given the quick response to our call for service, the time it took to fix the garage door, and the professional manner in which Joshua addressed the problem, the cost for the repair was very fair. We will again use Precision Garage Door for any future service needs.

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Great job done by Wes..he came out and fixed the problem (broken spring on garage door) right away. The door works as good as new..thank you

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Even though it was a little pricier than anticipated, the work and the options given to us by Shane were very professional and we are totally satisfied with the work.

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Phil came out and explained in detail everything that caused my garage door to stop working. He was very thorough. He went over different packages I could choose from for my repairs. He listened to all of my concerns. He is very knowledgeable and professional and provided great service. I will definitely be calling him back for any other repairs if when my garage door needs servicing. Thanks Phil you were great.

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A Response from: Brandon Falone, President

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

It's Saturday. I requested an appt at around 9am, it's not even noon and I have a garage door that no longer rattles and squekes , and another one with a new opener. Communication 5/5 Value 5/5 Quality 5/5 Phil 5/5

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A Response from: Brandon Falone, President

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

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First Responders Discounts
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Hill Country (512) 399-6182
Northeast Austin (512) 572-6148
Round Rock / Pflugerville (512) 607-7828
Southeast Austin (512) 601-0241
Precision Garage Door of Austin
Office: (512) 333-1140
1300 Smith Rd
Suite #105

Austin, TX 78721
Precision Garage Door of Austin (Dripping Springs)
Office: (512) 265-5788
3707 US-290 #6
Dripping Springs, TX 78620
Precision Garage Door of Austin (Cedar Park)
Office: (512) 969-2044
3001 Glacier Pass Ln #107
Cedar Park, TX 78613