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Read what people are saying
about Precision Garage Door in:

Round Rock, TX

Precision Garage Door of Austin, TX
has received 50 reviews, averaging 4.98 Stars:
1 2 3 4 5
Review:

My garage door was malfunctioning by seemingly opening and closing by itself. Mr. Malek diagnosed the problem and was professional, knowledgeable, and courteous as he fixed it. I have used Precision Doors a couple of times before, and I like their very good business practices.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Jeremy did a fantastic job making adjustments. We will need to replace our motor and he took the time to explain our options. We will be asking for Jeremy exclusively to continue our repairs.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
New Doors

Review:

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A Response from: Owner

Thank you for the great rating! We appreciate your business!

Service Provided:
General Service

Review:

Stephen Michael did an excellent job installing 2 garage door openers. He was professional and knowledgeable on the equipment. I highly recommend Precision Garage Door of Austin.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

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A Response from: Owner

Thank you for taking the time to leave Precision Garage Door of Austin a great rating!

Service Provided:
General Service

Review:

Stephen Michael with Precision Garage Doors called the day before the appointment to see if the problems I was having could be solved over the phone . I thought that was very considerate and kind. That kind of customer support is very important in making future decisions with garage door repairs.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Phil is the technician who installed my new garage door. Very polite young man, who did a fantastic job. Phil went over thouroughly on how to maintain the door and clean everything up at the end before leaving. I can't be more satisfied. Thank you, Phil!

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
New Doors

Review:

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A Response from: Owner

Thank you for taking the time to leave Precision Garage Door of Austin a great rating!

Service Provided:
General Service

Review:

Great job, timely, professional and friendly I recommend this company and Phil did an amazing job

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Phil is a great service guy for garage doors and a very good person!

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Understanding, very informative and helpful

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Isaiah was my technician today. He arrived promptly and replaced my single port garage door quickly, neatly, and beautifully! Isaiah explained the simple maintenance and concluded our business within a very short time frame and I could not be happier!

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
New Doors

Review:

The technician, Prospero, did a great job installing our new garage door. Was quick, efficient and very clean work area. He also took the time to setup the app on our phone, connected both car systems to open garage and provided information on maintenance, warranty and ho who contact him

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
New Doors

Review:

Patrick did a great job repairing my garage door opener and did it very quickly.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Our garage door spring broke and I was unable to open the door. I scheduled a same day appointment with Precision Garage Door of Austin. The technician, Shane Murphy, was friendly, courteous, very informative, explained what the issue was clearly, and went over several options with great detail. Shane even helped move some boxes out of the way to give him the access needed to work on the door. Thanks Shane, we are very please with the work you performed.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Precision Garage Doors were able to come out the next day after my door broke and provided me with multiple options on how I could approach the repairs needed. Phil was incredibly friendly and helpful. He clearly explained what needed to be done and worked with me on the price for multiple doors. I wouldn't hesitate to recommend them to a friend and will definitely call them back if I need support again.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Had a great experience today. I quickly received a same day appointment at a good time for me. Phil called when he was on his way. A text was sent before his arrival so I knew who to expect. He gave us an estimate and explained everything clearly, He was efficient in completing the job. Overall it was a great experience and I would definitely recommend Precision Garage Door.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

They were able to send a technician to me the same day I called. Jeremy Malek identified the problem quickly (springs needed to be worked on & the door needed to be oiled), & he repaired it quickly. Great customer service experience. I will use this company again.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Patrick did a super job, swapping out our original failing contractor grade garage door opener motor, drive track, tensioner spring set-up, and panel guide wheels - plus showing us how to use new controllers, and re-program the HomeLink setup in our Suburu. Many thanks Patrick. Ann & Marty

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Jeremy did a fantastic job replacing our springs on our garage doors. He quickly diagnosed our problem and made the repairs right away!

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

They are an excellent company! We got a quick next-day appointment for a garage issue, and Brian R. arrived on time and as scheduled. He was thorough and helpful in walking me through the problem and showed me why we had them. He was beyond kind, and his work was effective and efficient. I highly recommend their service, especially as they send a link so you can track when the technician will arrive.

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A Response from: Owner

Thank you very much for taking the time to share such a wonderful review with us! We are so happy to hear that Brian provided you with excellent and timely service. We appreciate your business!

Service Provided:
General Service

Review:

Landon K seamlessly performed garage door removal and installation in a timely, professional and safe manner. He went over maintenance, operations, alignment and corrected small imperfections on the door. I could not be more satisfied with the Precision Door team. All work was done exceptionally quick, professionally amd without issue. They did ask multiple times if there was any outstanding items that needed correction. Highly reccomend this team.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
New Doors

Review:

After seeing commercials on TV I noticed my spring looked bowed like it might break. I called and even though it was not a emergency they said they could schedule service today. Shane from Precision came and we discussed what service options I had. I could just fix the main problem or I could also do some preventive service so other parts would not need replacing in the next 3 or more years. There was no pressure to buy any thing. My door was working fine. Like I said at the beginning of this review, after seeing the commercials and using them, I trust this company and would recommend them to any one who needs garage door service.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

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A Response from: Owner

Thank you for the great rating! We appreciate your business!

Service Provided:
General Service

Review:

I can't speak highly enough about this incredibly knowledgeable garage door company and its skilled technicians! When our garage door finally gave out and refused to close either automatically or manually, we were in a bit of a panic. Not only was the door stuck open, leaving our home exposed to the elements and the world, but it also gave our dog a free pass to chase every cat and dog in the neighborhood! I called around 8 AM, and by some miracle, a technician arrived before noon--an absolute lifesaver! The first tech Phil Belfrage was efficient, precise, and clearly well-versed in his craft, living up to the company's stellar reputation. There was no fumbling or second-guessing--he had the door back down in record time. He also took the time to evaluate the situation, giving us a clear estimate on repairs or replacement. We chose to go with a full replacement since the door was original to the house, and though there was a six-week lead time due to the custom fabrication, we decided to go with windows. It was well worth the wait. When the new door arrived, Isaiah White, the second technician, handled the installation. I can't say enough good things about Isaiah--he was professional, polite, and extremely knowledgeable. It was a pleasure chatting with him while he single-handedly dismantled the old door, carefully cleaned up all the debris, and loaded everything onto his truck. He then began inspecting the existing rails and proceeded to install the new door, which came in heavy sections that he managed with ease. Within just a couple of hours, our garage had a brand-new, perfectly functioning door. From start to finish, this company exceeded expectations. Their prompt response, professional service, and the quality of their work make them an easy recommendation. Just when I thought the service couldn't get any better, Isaiah proved once again why this garage door company deserves every bit of praise. After the installation, I noticed a small issue with light peeking through both sides at the bottom of the door. Fortunately, Isaiah had left his contact information, so I gave him a quick call. Without hesitation, he returned promptly, just a few blocks away, and made a slight adjustment to the door, correcting the issue immediately. His dedication to ensuring everything was perfect, even after the job was technically done, speaks volumes about his professionalism and commitment to customer satisfaction. It's rare to find such reliable, courteous service these days, and this company has truly set the bar high. If you need a garage door service that goes above and beyond, look no further! 800-DOOR-REPAIR Thomas J

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A Response from: Owner

Thank you, Thomas, for your fantastic review! Were thrilled to hear about your positive experience with Phil and Isaiah. Our team is dedicated to providing top-notch service, and its wonderful to know we exceeded your expectations. We appreciate your recommendation and look forward to serving you again!

Service Provided:
General Service

Review:

Patrick arrived in a timely manner, which is great considering we couldnt use our garage door. He was professional and courteous and went through all the options. He finished without issue and before he had originally estimated. This is my second time using Precision and this experience will make me want to use them again in the future.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

We were having a problem with our garage door not closing. Phil Belfrage from Precision Garage Door of Austin came out and diagnosed and fixed the issue quickly. He was very professional and courteous and I would definitely recommend Precision Garage Door of Austin to anyone having garage door issue.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

These guys are as shady as they come. Shame on me for not listening to all the negative reviews about this company. When they arrived (to try and figure out why the door was taking longer than usual to open/close), they immediately wanted to sell me a new garage door for $5k. When I said no, they tried to sell me new springs, rollers, etc for $3k. After that, the tension bar for $2k. It finally came down to around $1,300 for just the bar itself. When I said that was still to high, they charged me $75.00 and left. They don't even provide military discounts for the service charge. To any Veterans who are thinking about using this company, as a United States Marine, please take me at my word, stay clear of this company. There goal, at a minimum, is to get that $75.00 estimate fee from you (after trying to sell you crap you don't even need, like a new garage door when the issue is a spring)! And, to the owner of Precision door, you should be ashamed of yourself but after reading so many negative reviews about you and your company, clearly, you're not. Don't bother responding with, "our prices are higher because we're better, blah blah blah." It will fall upon deaf ears. UPDATE: We had another company come out and they replaced the Tension tube, springs, bearings, plate, sensors, and recalibrated the entire system for $300 less than what Precision Garage Door of Austin quoted. Furthermore, they didn't even charge a $75.00 service fee to come out. I'm going to see if they are okay with me posting their company name within this post. If so, I will update it. Bottom line, there are still plenty of honest companies who don't put profits over people, it just so happens that Precision Garage Door of Austin isn't one of them.

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A Response from: Owner

James, were truly sorry to hear about your experience. We strive for transparency and value in our services. Your feedback is important to us, and well use it to improve. I called and left a voicemail. I would like to discuss this matter if you could please call (512)-333-1001extension 7111.

Service Provided:
General Service

Review:

The technician, Jeremy, came on time and did a thorough job. He was competent, courteous, and quality oriented.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

The phone call for our appointment was cordial and simple. Phil, the technician was on time, courteous, patient and informed.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

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