Read what people are saying
about Precision Garage Door
Precision Garage Door of Austin, TXhas received 3 reviews, averaging 2.00 Stars:
Georgetown, TX
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Thank you for your feedback. Were sorry to hear about your experience and are currently looking into the matter. Our team will be in touch with you shortly to follow up and address your concerns. We appreciate your patience and the opportunity to make things right.
Ive used precision several times and as a loyal customer, I was pretty disappointed today. I had a semi emergency garage situation. Precision couldnt see me until tomorrow morning, which is understandable. However, my garage was not functioning, didnt seem connected to power, and could not close in the meantime. Im a single woman who lives alone. My garage and home were no longer secure. Precision offered me emergency services for 8pm this same evening for a $250 charge. While that wouldve been many hours later, I did consider it. But the woman on the phone didnt offer me any solution to help secure my home in the meantime while I wait for either appointment. My garage was just to be left open. She emphasized how they wont offer any help over the phone. I scheduled an 8am for the next day. But I called Gator garage company shortly after and made an appointment with them the following day HOWEVER they were super kind and walked me through safely securing my garage door in the meantime. They prioritized my needs and safety. They gave me peace of mind by helping me and troubleshooting with me over the phone while I wait. They went above and beyond for me. I am grateful to Gator and disappointed that Precision didnt seem to care that my home wouldnt have been secure with the garage wide open for many hours, potentially 24hours.
- Emily Jabali
Thank you for your feedback. Were sorry to hear about your experience and are currently looking into the matter. Our team will be in touch with you shortly to follow up and address your concerns. We appreciate your patience and the opportunity to make things right.
Austin, TX
Had a broken spring. I could see it. The work was good and fast. Only complaint is that the lady on the phone told me it would be $279 for a broken spring. Once the tech arrived he said they have to replace both springs (including the non broken one) and I need some other $100 part, plus bearings, bla bla bla, total price ended up being $822 minimum, all the way up to over $1200 if I wanted a warranty and other stuff that sounded like fluff. Was pretty heated about that since $279 is fine, but if I'd know I was going to be out nearly $1000 I would have shopped around. Felt like a grift. Will for sure try someone else next time.
- Matthew Kettler
Thank you for your feedback, Matt. Were glad to hear the work was done quickly and well, but we apologize for the miscommunication regarding pricing. We appreciate your insights and will address this internally to improve our transparency. Your experience is important to us.
Short Answer: Way over priced. Try to up sell unnecessary service. Full Story: We had a a broken spring and called Precison for a quote. Stating they are unable to quote over the phone, I agreed to the $75 truck roll fee, (that goes towards service, if you accept quote). The Service Tech/Salesman was nice and professional but started quoting prices over $1500 for the spring and a bunch of add-ons, stating they were required to get the 3 year warranty. Just the spring would be over $900 with only a 90 day warranty. I was able to get the spring repaired, by a reputable company, for $425. Which BTW, they quoted the price over the phone. When the tech was here, he inspected our door and let us know the other parts were in good shape. Precision's pricing is outrageous and, I feel robbed of that $75.
- Michael Nagel